Careersy AI · Terms of Service

3.1 Accurate Information

You must provide accurate, current, and complete information when you register, and keep it up to date.

3.2 Account Security

You are responsible for keeping your login credentials confidential and for activity under your account. Tell us at support@careersy.ai as soon as you suspect unauthorised access. We are not responsible for loss to the extent it is caused by your failure to keep your account secure; we remain responsible for loss caused by our own systems or conduct.

3.3 One Account per Person

Creating multiple accounts to get around usage limits, free allowances, or promotions is not allowed and may lead to those accounts being closed.

3.4 Personal Use

Accounts are personal and non-transferable. Sharing your account with others is not allowed. If we see anomalous sharing patterns we may suspend the account; we will tell you why and give you a chance to respond.

4.1 Plans and Prices

Prices are in Australian Dollars and include GST where it applies. Current plans and prices are shown on our Pricing page and at checkout.

4.2 Credits

Paid plans come with a monthly credit allowance. A credit is the unit we use to meter usage, and the number of credits an action uses is shown in the app before you use it. We may change what an action costs with notice under section 12; the cost shown in the app at the time always applies.

4.3 Monthly Allowance

Your allowance resets on each monthly billing date. Unused monthly credits do not carry over to the next month.

4.4 Top-ups

You can buy additional credits ("top-ups"). Top-ups are used only after your monthly allowance is exhausted and are valid for 12 months from purchase. If your subscription ends while you still hold unused top-up credits, contact us and we will refund the unused amount.

4.5 When a Credit is Charged

A credit is charged only when the Service begins delivering a response. If a response fails before it begins, nothing is charged. If a response fails part-way through because of a problem on our side, tell us and we will restore the credit.

4.6 Free Access

You can try the Service without giving payment details, up to a limited free allowance. We may limit free access per device or network to prevent abuse. Recurring billing starts only when you choose a paid plan.

4.7 Recurring Billing

Paid plans renew automatically each billing period until you cancel. By subscribing you authorise us to charge your payment method through our payment provider (Stripe) at the start of each period. We do not store full card details, and we send a receipt for every charge.

4.8 Promotional and Locked-In Pricing

Where we offer a promotional rate (for example an early-access rate), the offer shown at checkout states how long the rate lasts and what keeps it active, and prevails over the standard price. Unless the offer says otherwise: a locked rate continues while your subscription stays continuously active; a failed payment does not break continuity if it is fixed within 14 days of our notice; and re-subscribing after cancellation is at the then-current price.

4.9 Price Changes

We may change plan prices. We will give you at least 30 days' notice by email before a new price applies to you, and it will apply only from your next billing period after that notice. If you do not want to pay the new price, cancel before it takes effect and nothing further is charged. A price change does not affect a rate that is locked under section 4.8 for as long as the lock lasts.

4.10 Refunds

In addition to your rights under section 4.11:

• Change of mind — if you cancel within 7 days of your first subscription payment and have used fewer than 10 credits, we will refund that purchase in full.
• Where we cause it — if we withdraw or materially reduce a feature you are paying for (section 8.7), change these Terms in a way that materially disadvantages you (section 12), end your subscription other than for your serious breach (section 10.3), or the Service is unavailable for an extended period for reasons within our or our providers’ control (section 8.6), you may cancel and we will refund the unused portion of any prepaid period.
• Otherwise — when you cancel, fees for the billing period already started are not refunded; your access continues to the end of that period.

4.11 Australian and New Zealand Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law and, for New Zealand consumers, the Consumer Guarantees Act 1993 — including the right to a refund or other remedy where a service fails to meet a guarantee. Nothing in these Terms, including this section 4, excludes, restricts, or modifies those guarantees or any other right that cannot be excluded by law.

5.1 Our IP

The Service — including its software, design, branding, prompts, documentation, and the content we create — is owned by Careersy or its licensors and protected by intellectual property laws. These Terms give you a personal, non-transferable right to use the Service; they do not transfer any ownership.

5.2 Your Content

You keep ownership of everything you submit — CVs, cover letters, career history, LinkedIn exports, job descriptions, messages, and voice dictation ("Your Content"). You give us a limited, non-exclusive, royalty-free licence to store, process, transmit to our service providers, display, and adapt Your Content only as needed to provide, secure, and improve the Service for you. We do not use Your Content to train AI models, and we do not sell it. The licence ends when you delete the content or your account, except for backups and the de-identified records described in the Privacy Policy.

5.3 What You Upload

You must have the right to upload what you upload. Do not submit other people's personal information (for example a colleague's CV or a recruiter's private message) unless you are entitled to, and do not submit content that is unlawful, defamatory, or infringes someone else's rights.

5.4 AI-Generated Output

Output the Service generates for you ("Output") is yours to use for your own career. We do not claim ownership of Output. Because AI generates Output from patterns, similar Output may be produced for other users, and we cannot promise it is unique or that it will be protected by copyright. You are responsible for reviewing and adapting Output before you rely on it or show it to anyone (see section 8.3).

5.5 Feedback

If you give us suggestions or feedback about the Service, we may use them without restriction or payment. This gives us no rights in Your Content.

6.1 Prohibited Activities

You must not:

• Use the Service for anything unlawful
• Impersonate anyone or misrepresent who you are
• Upload malware or attempt to gain unauthorised access to the Service, its systems, or other users’ data
• Scrape, crawl, or use bots or automated tools to access the Service or extract data from it
• Reverse-engineer or copy the Service or its prompts
• Resell or commercially redistribute the Service or Output without our written permission
• Try to get around usage limits, credit metering, or the free allowance
• Use the Service to generate content that is unlawful, defamatory, harassing, discriminatory, or misleading, including fabricated qualifications or experience
• Interfere with the Service’s operation

6.2 Content Standards

We may remove content, and suspend or close accounts, that breach section 6.1, following the process in section 10.2.

6.3 Fair Use and Limits

Usage limits and rate limits apply so the Service stays reliable for everyone. Excessive automated or programmatic use is not allowed. If we reasonably believe an account is being abused we may throttle or suspend it; we will tell you and give you the chance to respond unless doing so would compromise security or breach the law.

7.1 Privacy Policy

Our Privacy Policy explains what personal information we collect, how we use and store it, who we share it with, and your rights. It forms part of these Terms.

7.2 AI Processing by Third Parties

To provide the Service, Your Content and conversations are processed by third-party AI providers on our behalf — currently Anthropic (text and document processing) and OpenAI (voice transcription, when you use voice input). We use these providers under their commercial API terms, which do not permit them to train their models on your content and under which they delete inputs and outputs within a short period. Our other service providers (for search, job listings, embeddings, payments, email, and error monitoring) are listed in the Privacy Policy.

7.3 Where Data is Stored and Sent

Your account data is stored in Australia. Providers named in the Privacy Policy process data in the United States and other countries. We remain responsible for how our providers handle your personal information, as the Australian Privacy Principles require, and we choose providers who commit contractually to protect it.

7.4 Memory and Personalisation

The Service can remember facts about you across conversations to personalise its help. You can turn this off, delete individual memories, or use a Temporary Chat, from your settings.

7.5 Deleting Your Data

You can delete your account yourself from your Privacy settings, and deletion takes effect immediately. We keep only what the law requires us to keep (for example payment records), the record that stops us emailing you if you have unsubscribed, and de-identified conversation records from which your personal details have been removed. You can also download a copy of your data from your settings. The Privacy Policy sets out the detail.

7.6 Australian Privacy Principles

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. If you have a privacy complaint, contact us first; you may also complain to the Office of the Australian Information Commissioner (OAIC).

7.7 New Zealand Users

If you are in New Zealand, the Privacy Act 2020 (NZ) also applies to our handling of your personal information, and you may complain to the Office of the Privacy Commissioner.

8.1 Your Consumer Rights Come First

Nothing in this section 8 limits any guarantee, right, or remedy you have under the Australian Consumer Law, the Consumer Guarantees Act 1993 (NZ), or any other law that cannot be excluded. Sections 8.8 and 8.9 apply only to the extent the law allows.

8.2 No Guarantee of Outcomes

The Service helps you prepare, position, and search. We cannot and do not guarantee that you will get interviews, offers, a particular salary, a promotion, or any employment outcome. Those depend on you, employers, and the market.

8.3 AI Can Be Wrong

AI-generated content can be confidently inaccurate. It may invent or misstate facts, misread dates, quote out-of-date salary or market information, or describe a role that no longer exists. Always check Output before relying on it — especially statements about you that you will put in front of an employer. Never let the Service state a qualification or experience you do not have.

8.4 Not Professional Advice

Output is general information and coaching support. It is not legal, financial, tax, immigration, medical, or human-resources advice, and is not a substitute for advice from a qualified professional who knows your circumstances.

8.5 Third-Party Listings and Links

Job listings, salary data, and links shown in the Service come from third-party sources. We do not verify them and cannot promise they are accurate, current, or genuine. Apply through the employer's own process, and take your own precautions with any third-party site.

8.6 Availability

We aim to keep the Service available at all times but cannot promise it will be uninterrupted or error-free. We depend on third-party AI, hosting, and data providers whose outages, rate limits, or changes can affect the Service. We may take the Service down for maintenance, and will give notice where practicable. If the Service is unavailable to you for more than 7 consecutive days for reasons within our or our providers' control, you may cancel and we will refund the unused portion of any prepaid period; your rights under section 8.1 apply regardless.

8.7 Changing or Withdrawing Features

We may add, change, or withdraw features. If we withdraw or materially reduce a feature that is a significant part of what you are paying for, we will give you at least 30 days' notice, and you may cancel and receive a refund of the unused portion of any prepaid period. If we discontinue the Service entirely we will give at least 30 days' notice and refund any prepaid period beyond the shutdown date.

8.8 Limits on Our Liability

To the extent the law allows us to limit our liability, and subject to section 8.1:

• We are not liable for loss of profits, revenue, business opportunity, or goodwill, or for indirect or consequential loss, that we could not reasonably have foreseen when you agreed to these Terms.
• Our total liability to you for all claims arising out of or connected with the Service in any 12-month period is limited to the greater of the fees you paid us in the 12 months before the event giving rise to the claim, and A$100.
• We do not limit or exclude liability for death or personal injury, fraud or fraudulent misrepresentation, wilful misconduct, or any liability that cannot be limited by law.
• Each of us must take reasonable steps to limit any loss.

8.9 Where a Consumer Guarantee Can Lawfully Be Limited

Where the Australian Consumer Law permits us to limit our liability for a failure to comply with a consumer guarantee — which it does not for services of a kind ordinarily acquired for personal, domestic, or household use, and only where it is fair and reasonable for us to rely on this clause — our liability for that failure is limited to supplying the services again or paying the cost of having them supplied again.

10.1 By You

You can cancel your subscription at any time from your account settings or by emailing support@careersy.ai. Your paid access continues to the end of the current billing period and you will not be charged again. You can delete your account at any time from your Privacy settings (section 7.5).

10.2 By Us, for Cause

We may suspend or close your account if you seriously or repeatedly breach these Terms (including section 6), if we reasonably believe the account is being used fraudulently or unlawfully, or if the law requires us to. Where practicable we will warn you first and give you a chance to fix the problem. Where immediate action is needed — for example to protect other users or comply with the law — we will act first and explain afterwards, unless the law prevents us. You can ask us to review the decision.

10.3 By Us, Otherwise

We may close accounts that have been inactive for a long period, or end your subscription for any other reason, on at least 30 days' notice. If we end a paid subscription other than for your serious breach, we will refund the unused portion of any prepaid period.

10.4 After Closure

Your access ends. We handle your data as described in section 7.5 and the Privacy Policy. Any fees already due remain payable. Sections 5, 8, 9, 11, and 13 continue to apply where relevant.

11.1 Talk to Us First

If you have a problem, email support@careersy.ai and we will try to resolve it quickly and fairly. Before either of us starts court proceedings, we each agree to make a genuine attempt to resolve the dispute informally for 30 days — unless urgent relief is needed, the dispute is about non-payment, or the law says otherwise.

11.2 Your Other Options Are Unaffected

Nothing in these Terms stops you from complaining to a regulator (in Australia, the ACCC, your state or territory fair trading office, or the OAIC; in New Zealand, the Commerce Commission or the Privacy Commissioner), or from bringing a claim in a consumer tribunal or court that has jurisdiction where you live.

11.3 Governing Law and Courts

These Terms are governed by the law of New South Wales, Australia. Each of us submits to the non-exclusive jurisdiction of the courts of New South Wales and the courts that hear appeals from them. If you live elsewhere in Australia or in New Zealand, you may bring proceedings in your own courts or tribunals where the law allows.

13.1 Whole Agreement

These Terms, the Privacy Policy, and any plan-specific terms shown at checkout make up the agreement between us for the Service. This does not exclude liability for anything said or represented that the law does not allow us to exclude, including misleading or deceptive conduct.

13.2 Severability

If a provision is unenforceable, it is to be read down or severed to the minimum extent needed, and the rest of the Terms continue.

13.3 No Waiver

If either of us does not enforce a right straight away, that right is not lost.

13.4 Transferring the Agreement

We may transfer our rights and obligations under these Terms to a successor to the Careersy AI business (for example in a merger, restructure, or sale), and will tell you when we do; the successor must honour these Terms, and your rights are not reduced by the transfer. You may transfer your account only with our written consent, which we will not unreasonably withhold.

13.5 Events Beyond Our Control

Neither of us is liable for delay or failure caused by events beyond our reasonable control — such as natural disasters, government action, widespread infrastructure or internet outages, pandemics, or third-party provider failures — provided reasonable steps are taken to limit the impact. If such an event stops us providing the Service for more than 30 days, either of us may end the subscription and we will refund the unused portion of any prepaid period. This clause does not affect your rights under section 8.1.

13.6 Notices

We send notices to the email address on your account; keep it current. You can contact us at the addresses below.