Careersy AI — Privacy Policy

Account Information:

• Email address
• Name (optional)
• Payment information (processed securely via our payment provider — we do not store credit card details)

Career and Professional Information:

• Career history, experience, and goals you share in sessions
• Resume and LinkedIn content you provide for review
• Job search activity, target roles, and companies you discuss
• Interview experiences and feedback you share
• Any other professional information you choose to provide

Session Content:

• The content of your conversations with the Careersy AI mentor
• Documents or text you paste into the Service
• Questions, responses, and notes generated during sessions

Usage Information:

• Session frequency and duration
• Features used and interaction patterns
• Error logs and performance data

In-Product Usage Events:

To understand how the product is used and improve it, we record lightweight first-party usage events when you interact with in-app features — for example, opening a help guide, using a suggested prompt, or celebrating a milestone. These events record an action type and a short feature label only — never the content of your messages, documents, or profile. They are visible only to our team, are never shared with third parties or used to train AI models, and are automatically deleted after 180 days (see section 7).

In-Product Surveys (Sunny Check-Ins):

From time to time, Sunny may ask you a few short questions inside the app to understand how Careersy is working for you. Answering is always optional, and you can dismiss the prompt at any time. When you respond, we collect your answers — your selections to the multiple-choice and rating questions, and any optional free-text comment you choose to add. We use this only to understand how the product is performing and to decide what to build and improve next. Your survey answers are visible only to our team; they are never provided to the AI assistant, never used to train AI models, and never shared with third parties. They are automatically deleted after 180 days (see section 7), and removed immediately if you delete your account.

CV Canvas Activity:

When you use CV Canvas — our interactive CV editor — to refine a line of your CV, we keep a short record of that interaction: the line you selected, the instruction you gave, the suggested rewrite, any job description you provided, and any feedback note you add. We use this to review quality, provide support, and improve the feature. It is visible only to our team, is never shared with third parties or used to train AI models, and the readable content is automatically deleted after 30 days (see section 7). After 30 days we keep only de-identified information about the interaction — such as a quality score, whether the suggestion was kept, and your thumbs-up or thumbs-down rating — with no link to the readable text. Everything is removed immediately if you delete your account.

Technical Information:

• Device type, operating system, and browser
• IP address (used for security and debugging purposes only)

Support Requests:

When you contact us through in-app feedback, we attach basic technical context to your message — the page you were on, your device and browser, and whether key setup steps are complete — to help us diagnose and resolve your request. This context records app state only, never the content of your messages, documents, or profile, and is visible only to our team.

Payment processing is handled by a third-party payment provider. We receive confirmation of payment status but do not store your full card details. Billing records are retained as required by Australian tax law.

Some conversations you may not want associated with your saved profile. When you start a Temporary Chat (the EyeOff icon in the sidebar), three things happen:

• Careersy AI doesn't learn anything from the conversation. No facts get added to your profile.
• The assistant doesn't see your existing saved facts during the chat. It starts fresh.
• The conversation itself stays saved to your account so you can scroll back, and the full message contents are retained in our internal admin logs for quality review.

If you want a conversation that leaves no trace at all, contact us at support@careersy.ai and we will delete the relevant logs.

Temporary Chat status is set when the conversation is created and cannot be changed afterwards.

Your CV, profile, or messages may contain sensitive information as defined by the Privacy Act — for example, health information (such as a disability or a period of medical leave) or information about your background. We only collect this information when you choose to include it.

By uploading a CV or sharing such details, you consent to us collecting and using that sensitive information for the sole purpose of providing the Service — analysing your CV, coaching you, and matching you to opportunities. We do not use it for any other purpose, and you can choose not to share it.

• Delivering AI-powered career mentoring sessions
• Maintaining context memory across sessions (where your plan includes this feature)
• Processing payments and managing your subscription
• Responding to support enquiries

• Analysing usage patterns to improve the quality of responses
• Identifying and fixing technical issues
• Developing new features

• Transactional emails — account confirmations, payment receipts, service notices
• Product updates and new features (you can opt out at any time)
• Market and career updates you subscribe to on our blog — we collect only your email address for this, and you can unsubscribe anytime with one click

• Detecting and preventing fraud or misuse
• Complying with applicable Australian and New Zealand law
• Responding to lawful requests from government or regulatory bodies

The nature of this Service means you will share personal and professional information — including career history, goals, vulnerabilities, and challenges — as part of receiving mentoring. This information is used solely to provide the Service to you.

We do not:

• Sell your personal information to any third party
• Use your conversation content to train AI models
• Share your career information with employers, recruiters, or third parties
• Use your data for advertising targeting

The Service relies on trusted third-party providers, most of them based in the United States, to deliver its features. These include Anthropic (Claude) to generate AI responses; OpenAI to transcribe any audio or video you upload; Voyage AI to convert your text into search embeddings; Exa to run live web searches; Resend to deliver our emails; and Stripe to process payments. Your content is shared with each provider only to the extent needed to deliver the feature you are using.

Each provider processes your data under its own privacy terms and data processing agreement. Before your personal information is handled overseas, we take reasonable steps to ensure the provider handles it consistently with the Australian Privacy Principles, and we remain accountable under those Principles for how they handle it.

You can review Anthropic's privacy policy at anthropic.com/privacy.

When web search is enabled, the Service sends search text to our search provider (Exa) to retrieve current ANZ market information relevant to your question. That search text is drawn from your message and profile, so it may include personal information, which Exa processes in the United States under the safeguards described in section 4.2.

Where your plan includes context memory across sessions, your conversation history is stored to provide continuity of mentoring. You may request deletion of your session history at any time by contacting support@careersy.ai.

Careersy AI uses automated processing to analyse the information you provide — including your CV, career details, and messages — to generate scores, assessments, and recommendations (for example, ATS-compatibility scores, AI-discoverability assessments, interview feedback, and job suggestions).

These are decision-support tools designed to help you with your own career. They do not make legally or similarly significant decisions about you on their own — you decide how to use the output, and we do not provide any automated decision about you to a third party such as an employer. If you would like to understand how a particular feature reached its result, contact us at support@careersy.ai.

Your data is stored on servers located in Australia. Some processing happens overseas, primarily in the United States, through the third-party providers described in section 4.2 (for example, generating AI responses, running web search, or delivering our emails). Before personal information is handled overseas, we take reasonable steps to ensure the provider handles it consistently with the Australian Privacy Principles, and we remain accountable for that handling.

We implement reasonable technical and organisational security measures including:

• Encryption in transit (TLS/SSL) for all data transfers
• Encryption at rest for stored data
• Access controls limiting who can access your data
• Regular security reviews

No method of electronic storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately at support@careersy.ai if you suspect unauthorised access to your account.

Contact us at support@careersy.ai. Please include your name, email address, and a description of your request. We may ask you to verify your identity before actioning the request.